Refund Policy

Last updated: August 2026

This policy explains when and how refunds are handled for orders placed through Speed Soul Pvt Ltd.

Before shipment

If an order is cancelled before sourcing or production has begun, a full refund of any advance payment will be issued, minus any transaction fees already incurred.

If cancellation occurs after production has started, any costs already committed to the supplier (materials, partial production) will be deducted from the refund. We will inform you of these costs before proceeding with a cancellation at this stage.

Quality issues found during inspection

If our pre-shipment quality inspection identifies a defect that the supplier cannot correct, you may choose between a replacement order or a refund for the affected units.

After delivery

If your order arrives damaged, significantly different from what was agreed, or missing items, contact us within 7 days of delivery with photos and your order reference. We will review the claim and, where applicable, arrange a replacement or partial/full refund depending on the nature of the issue.

How refunds are issued

Approved refunds are processed to the original payment method or bank account used for the order, and a refund voucher will be issued for your records. Processing time depends on your bank but is typically completed within 7–14 business days of approval.

What is not covered

• Change of mind after production has been completed and shipped.
• Minor variations in color, packaging, or finish that are typical for the product category and were not misrepresented at the time of order.
• Delays caused by customs, carriers, or other factors outside our control (see Terms of Service).

Contact us

To request a refund or report an issue with your order, contact us at speedsoulpvtltd@gmail.com or via WhatsApp with your order reference.